Last Updated: January 2025
Effective Date: 14 February 2026
By accessing or using Yenn.ai (also known as "Yenn", "the Platform", "the Service", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service.
These Terms constitute a legally binding agreement between you ("User", "you", or "your") and the Platform. By registering for an account, using the Service, or clicking "I Agree" or similar acceptance mechanism, you acknowledge that you have read, understood, and agree to be bound by these Terms.
We may update these Terms from time to time. We will notify you of any material changes via email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the updated Terms.
Yenn (Yenn.ai) is an AI-powered content marketing automation platform that provides:
AI Content Generation: Automated generation of SEO-optimized blog posts, LinkedIn posts, and Instagram content using artificial intelligence
Multi-Channel Publishing: Automatic publishing to WordPress sites and LinkedIn accounts
Brand Voice Analysis: Comprehensive analysis of your brand voice using AI to personalize content
Image and Video Generation: AI-powered image and video generation using multiple AI providers
Content Management: Organization, editing, and management of generated content
Analytics and Tracking: Usage metrics, SEO scoring, and content performance tracking
The Service operates on a subscription-based Software-as-a-Service (SaaS) model with a credit-based system for AI operations.
2.1 Service Availability
No Uptime Guarantee:
We do not guarantee 100% uptime or uninterrupted service
The Service may be unavailable due to:
Scheduled maintenance (we will provide advance notice when possible)
Unscheduled maintenance or emergency repairs
Third-party service outages (AI providers, hosting, payment processors)
Network issues or internet connectivity problems
Force majeure events (see Section 14.5)
Maintenance:
We may perform scheduled maintenance that temporarily interrupts service
We will provide advance notice of scheduled maintenance when possible
Emergency maintenance may occur without advance notice
Maintenance typically occurs during off-peak hours
Service Modifications:
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time
We may deprecate features with 30 days' notice
We are not obligated to maintain backward compatibility
We will notify you of material service changes
2.2 Beta and Experimental Features
Beta Features:
Some features may be marked as "beta," "experimental," or "preview"
Beta features may be unstable, incomplete, or subject to change
Beta features may be discontinued without notice
We make no warranties regarding beta features
Use beta features at your own risk
Deprecated Features:
Features marked as "deprecated" may be removed in future versions
We will provide notice before removing deprecated features
You are responsible for migrating away from deprecated features
2.3 Geographic Availability
Service Availability:
The Service is available worldwide, subject to local laws and regulations
We reserve the right to restrict access in certain jurisdictions
You are responsible for ensuring your use of the Service complies with local laws
Export Restrictions:
The Service may be subject to export control laws
You agree not to export or re-export the Service in violation of applicable export laws
You are responsible for compliance with all applicable export laws
3.1 Account Creation
To use the Service, you must:
Be at least 16 years of age (or 13 years with parental consent in jurisdictions where permitted)
Provide accurate, current, and complete information during registration
Maintain and update your account information to keep it accurate
Maintain the security of your account credentials
Notify us immediately of any unauthorized use of your account
3.2 Account Responsibilities
You are solely responsible for:
All activities that occur under your account
Maintaining the confidentiality of your password
All content you create, upload, or generate using the Service
Ensuring you have the legal right to use any content, URLs, or data you provide
3.3 Account Security
You agree to:
Use a strong, unique password
Not share your account credentials with others
Log out of your account when using shared devices
Immediately notify us of any suspected unauthorized access
3.4 Email Verification
You must verify your email address before accessing certain features of the Service. We may send verification emails, and you agree to receive them. If you do not verify your email, your account access may be limited.
3.5 One Account Per User
You may only maintain one active account. Creating multiple accounts to circumvent credit limits, trial restrictions, or other Service limitations is prohibited and may result in account termination.
4.1 Trial Period
Free Trial:
New users receive a 7-day free trial
Trial includes limited credits:
2 blog post generations
2 LinkedIn post generations
2 Instagram post generations
1 brand voice analysis
2 AI image generations
0 AI video generations
Trial period begins upon account creation
Trial expires automatically after 7 days
Upon trial expiration:
If no paid subscription is active, credits reset to 0
Your account and data remain active
You may upgrade to a paid plan at any time
Trial credits are non-refundable and do not roll over
4.2 Subscription Plans
We offer three subscription plans:
Blogger Plan:
Monthly: 30 blog posts, 10 LinkedIn posts, 10 Instagram posts, 3 brand voice analyses, 10 AI images, 0 AI videos
Yearly: Same monthly credits, billed annually (12 monthly periods)
LinkedIn Master Plan:
Monthly: 10 blog posts, 30 LinkedIn posts, 15 Instagram posts, 3 brand voice analyses, 15 AI images, 15 AI videos
Yearly: Same monthly credits, billed annually (12 monthly periods)
Instagrammer Plan:
Monthly: 8 blog posts, 0 LinkedIn posts, 30 Instagram posts, 3 brand voice analyses, 20 AI images, 15 AI videos
Yearly: Same monthly credits, billed annually (12 monthly periods)
Yearly Plan Details:
Yearly plans are billed once per year (one upfront payment)
Yearly plans include 12 monthly billing periods
Credits are allocated monthly (not all at once)
Plan automatically renews each month until all 12 periods are used
After 12 months, plan expires unless renewed
If you cancel a yearly plan, you retain access until the end of the current billing period
No refunds for unused periods (except as required by law)
Plan features and credit allocations are subject to change. We will notify you of any material changes to your plan.
4.3 Billing
Payment Processing:
Payments are processed through Stripe, a third-party payment processor
By subscribing, you agree to Stripe's terms of service
We do not store your credit card information; all payment data is handled by Stripe
Billing Cycles:
Monthly plans: Billed monthly on the same date each month
Yearly plans: Billed annually on the same date each year
Billing occurs automatically at the start of each billing cycle
Automatic Renewal:
Subscriptions automatically renew at the end of each billing period
You will be charged the then-current subscription price
You can cancel your subscription at any time (see Section 4.6)
Failed Payments:
If payment fails, we will attempt to charge your payment method again
After multiple failed attempts, your subscription may be suspended or cancelled
You are responsible for maintaining valid payment information
Price Changes:
We reserve the right to change subscription prices
Existing subscribers will be notified at least 30 days before price changes take effect
Price changes will apply to your next billing cycle unless you cancel
4.4 Credit System
Credit Types:
Blog post credits: Used for blog/article generation
LinkedIn post credits: Used for LinkedIn post generation
Instagram post credits: Used for Instagram post generation
Brand voice credits: Used for brand voice analysis
AI image credits: Used for AI image generation
AI video credits: Used for AI video generation
Credit Usage:
Each operation consumes one credit (except video generation, which uses one credit regardless of length)
Credits are deducted immediately upon operation initiation
CREDITS ARE DEDUCTED REGARDLESS OF WHETHER THE OPERATION SUCCEEDS OR FAILS
Unused credits do not roll over to the next billing period (unless otherwise specified)
Credits cannot be transferred between accounts
Credits cannot be refunded or exchanged for cash
NO REFUNDS FOR CONSUMED CREDITS:
Credits consumed for operations are NON-REFUNDABLE, regardless of whether:
The operation succeeds or fails
The operation times out or errors
The operation produces incomplete or unusable results
The operation is rejected by third-party platforms
The operation violates platform policies
Credits are lost due to system errors or technical issues
NO WARRANTIES REGARDING CREDITS:
We make NO WARRANTIES regarding:
Credit availability or accessibility
Credit system reliability or accuracy
Credit deduction accuracy
Credit expiration timing
Credit rollover or transfer
Credit Expiration:
Credits expire at the end of each billing period
Trial credits expire when the trial period ends
We reserve the right to modify credit expiration policies with 30 days' notice
EXPIRED CREDITS ARE NON-REFUNDABLE
NO LIABILITY FOR CREDIT ISSUES:
WE ARE NOT LIABLE FOR:
Credit loss due to system errors or technical issues
Credit unavailability or inaccessibility
Credit deduction errors (subject to correction)
Credit expiration or loss
Any consequences arising from credit issues
Additional Credits:
Additional credits cannot be purchased separately at this time
Credits are only available through subscription plans
We reserve the right to offer credit purchases in the future
4.5 Plan Changes
Upgrading:
You may upgrade your plan at any time
Upgrades take effect immediately
You will be charged a prorated amount for the remainder of the current billing period
New credits are added immediately upon upgrade
Downgrading:
You may downgrade your plan at any time
Downgrades take effect at the start of the next billing period
You retain access to your current plan until the end of the current billing period
Unused credits from the higher plan do not carry over
Cancellation During Billing Period:
Cancellation takes effect at the end of the current billing period
You retain access to the Service and your credits until the end of the billing period
No refunds are provided for the current billing period (see Refund Policy, Section 4.7)
4.6 Cancellation
How to Cancel:
You may cancel your subscription at any time through your account settings or by contacting support
Cancellation takes effect at the end of the current billing period
You will continue to have access to the Service until the end of the billing period
Effect of Cancellation:
Your subscription will not renew
Your account will remain active
You may resubscribe at any time
Your data will be retained according to our Data Retention Policy (see Privacy Policy)
4.7 Refund Policy
General Policy:
Subscription fees are non-refundable except as required by law or as specified below
We do not provide refunds for:
Unused credits
Partial billing periods
Change of mind
Service dissatisfaction (unless Service is materially non-functional)
Refund Eligibility:
Refunds may be provided in the following circumstances:
Duplicate charges (full refund)
Service outage lasting more than 48 consecutive hours (prorated refund)
Material breach of Service availability (prorated refund)
As required by applicable consumer protection laws
Refund Process:
Refund requests must be submitted within 30 days of the charge
Refunds are processed within 10 business days
Refunds are issued to the original payment method
Processing fees may apply
Trial Period:
Trial periods are free and do not require refunds
If you are charged during a trial period, contact support immediately for a full refund
5.1 User Content Ownership
Your Content:
You retain full ownership of all content you create, upload, or generate using the Service
This includes:
User-provided text, images, and data
AI-generated content created using your account
Brand voice data you provide
All articles, posts, images, and videos generated through the Service
License to Platform:
By using the Service, you grant us a limited, non-exclusive, worldwide license to:
Process, store, and transmit your content for Service delivery
Use your content to provide the Service (e.g., brand voice analysis, content generation)
Store your content in our systems and third-party storage (e.g., Cloudinary)
Generate derivative works (e.g., AI-generated content based on your input)
This license terminates when you delete your content or account, except:
Content already published to third-party platforms (WordPress, LinkedIn) remains published
We may retain backup copies for a reasonable period for disaster recovery
We may retain anonymized data for Service improvement
5.2 Platform Intellectual Property
Our Ownership:
We retain all rights, title, and interest in:
The Service, software, and platform infrastructure
Our trademarks, logos, and brand names
Our algorithms, AI models, and proprietary technology
Documentation, tutorials, and educational content
Aggregate and anonymized usage data
Restrictions:
You may not:
Copy, modify, or create derivative works of the Service
Reverse engineer, decompile, or disassemble the Service
Remove or alter any copyright, trademark, or proprietary notices
Use our trademarks or logos without permission
5.3 AI-Generated Content
Ownership:
AI-generated content created using your account belongs to you
However, AI-generated content may be subject to:
Third-party AI provider terms (OpenAI, Google, Leonardo)
Copyright and intellectual property laws
Platform-specific content policies (WordPress, LinkedIn, Instagram)
AI Provider Terms:
AI-generated content is created using third-party AI services (OpenAI, Google Gemini, Google VEO, Leonardo API)
These providers may have their own terms regarding generated content
You are responsible for complying with AI provider terms
We are not responsible for AI provider policy changes or service limitations
Content Attribution:
You may use AI-generated content for commercial purposes
You are not required to attribute content to the Platform or AI providers
However, you must comply with applicable laws and platform policies
5.4 User Prompts and Input
Ownership of Prompts:
You own the prompts, instructions, and input you provide to the Service
We do not claim ownership of your prompts or input
However, by using the Service, you grant us a license to use your prompts to:
Generate content as requested
Improve the Service (anonymized and aggregated)
Provide customer support
Prompt Privacy - NO CONTROL OVER AI PROVIDERS:
Your prompts are sent to third-party AI providers (OpenAI, Google, Leonardo)
AI PROVIDERS MAY USE YOUR PROMPTS TO TRAIN OR IMPROVE THEIR AI MODELS (subject to their terms)
WE DO NOT CONTROL HOW AI PROVIDERS USE YOUR PROMPTS
WE ARE NOT RESPONSIBLE FOR AI PROVIDER DATA USAGE
See Privacy Policy for details on data sharing with AI providers
See AI provider privacy policies for their data usage practices
Prompt Storage:
Prompts are stored in your account for content generation history
Prompts may be retained for deduplication and service improvement
You can delete prompts by deleting associated content
WE MAKE NO WARRANTIES REGARDING PROMPT SECURITY OR PRIVACY
NO LIABILITY FOR PROMPT ISSUES:
WE ARE NOT LIABLE FOR:
AI provider use of your prompts (subject to their terms)
Prompt security breaches or unauthorized access
Prompt loss or corruption
Any consequences arising from prompt sharing with AI providers
5.5 Third-Party Content
Your Responsibility:
You are solely responsible for ensuring you have the right to use any content you provide
This includes:
Text, images, and data you upload
Website URLs you provide for brand voice analysis
LinkedIn profile URLs you provide
Any third-party content you incorporate
Copyright Compliance:
You must not upload, generate, or publish content that infringes on third-party intellectual property rights
If you believe your content has been infringed, contact us immediately
We respect intellectual property rights and will respond to valid DMCA takedown requests
DMCA Takedown:
If you believe content on the Platform infringes your copyright, submit a DMCA takedown request to our designated agent
Include: identification of copyrighted work, location of infringing material, your contact information, statement of good faith, and your signature
6.1 Prohibited Uses
You agree NOT to use the Service to:
Illegal Activities:
Violate any applicable laws, regulations, or court orders
Engage in fraud, money laundering, or other financial crimes
Infringe on intellectual property rights
Violate privacy rights or data protection laws
Harmful Content:
Create, upload, or publish content that:
Is illegal, harmful, or promotes illegal activities
Contains hate speech, discrimination, or harassment
Is defamatory, libelous, or slanderous
Promotes violence, terrorism, or extremism
Contains child exploitation or adult content involving minors
Violates any person's privacy or publicity rights
Spam and Abuse:
Send spam, phishing emails, or unsolicited communications
Use the Service to spam or harass others
Create fake accounts or impersonate others
Abuse the credit system or attempt to circumvent limits
Use automated tools to scrape or access the Service without authorization
Service Abuse:
Attempt to gain unauthorized access to the Service or other users' accounts
Interfere with or disrupt the Service or servers
Use the Service to transmit viruses, malware, or harmful code
Reverse engineer, decompile, or attempt to extract source code
Overload or stress test the Service without permission
Third-Party Violations:
Violate WordPress, LinkedIn, or Instagram terms of service
Use the Service to violate any third-party platform policies
Scrape or access third-party services in violation of their terms
6.2 Content Moderation
Our Right to Moderate:
We reserve the right to review, moderate, or remove content that violates these Terms
We may suspend or terminate accounts that repeatedly violate content policies
We are not obligated to monitor all content but may do so at our discretion
Content Removal:
We may remove content without notice if it violates these Terms
We may suspend accounts pending investigation of content violations
We are not obligated to provide reasons for content removal (except as required by law)
Appeals Process:
If you believe content was removed in error, contact support
We will review appeals in a reasonable timeframe
Our decision is final
6.3 Content Restrictions
Prohibited Content:
Content that violates applicable laws
Content that infringes on intellectual property rights
Content that is harmful, abusive, or offensive
Content that is misleading, deceptive, or fraudulent
Content that violates platform guidelines (WordPress, LinkedIn, Instagram)
Platform Compliance:
You must ensure all content published through the Service complies with:
WordPress terms of service and content policies
LinkedIn terms of service and community guidelines
Instagram terms of service and community guidelines
Any other platform where you publish content
Content Moderation:
We reserve the right to review, moderate, or remove content that violates these Terms
We may suspend or terminate accounts that repeatedly violate content policies
We are not obligated to monitor all content but may do so at our discretion
6.4 Rate Limiting and Usage Restrictions
Rate Limiting:
We may implement rate limiting to ensure fair usage and prevent abuse
Rate limits may apply to:
API requests
Content generation operations
Email verification resends
Other Service features
Rate limits may vary by subscription plan
We reserve the right to modify rate limits with notice
Usage Restrictions:
You may not use automated tools to circumvent rate limits
You may not create multiple accounts to bypass usage restrictions
Excessive usage may result in temporary or permanent account suspension
We reserve the right to throttle or limit usage to ensure Service stability
Fair Use:
The Service is intended for normal business use
Excessive or abusive usage may result in:
Rate limiting
Account suspension
Account termination
We determine what constitutes excessive or abusive usage at our sole discretion
6.5 Web Scraping Authorization
Your Authorization:
By providing website URLs or LinkedIn profile URLs for brand voice analysis, you grant us permission to:
Scrape and analyze content from those URLs using automated tools (Puppeteer)
Extract text, HTML, structure, and metadata from provided websites
Analyze LinkedIn profile content (headline, about section, experience, skills)
Store scraped content in your account for brand voice analysis
Your Representations:
You represent and warrant that:
You own the websites you provide or have authority to authorize scraping
You own the LinkedIn profiles you provide or have permission to authorize scraping
You have the legal right to grant us permission to scrape the provided URLs
The URLs you provide do not violate any third-party terms of service
Third-Party Terms:
We are not responsible for violations of third-party website terms of service
LinkedIn profile scraping may violate LinkedIn's Terms of Service
You use web scraping features at your own risk
We are not liable for consequences arising from scraping third-party websites
Our Practices:
We use automated tools (Puppeteer) to access and analyze website content
We respect robots.txt and implement rate limiting where possible
We cannot guarantee compliance with all website terms of service
Scraped content is used solely for brand voice analysis and stored in your account
7.1 AI Content Limitations
CRITICAL DISCLAIMERS - NO GUARANTEES:
AI-GENERATED CONTENT IS PROVIDED "AS-IS" WITH NO WARRANTIES OF ANY KIND. WE MAKE ABSOLUTELY NO GUARANTEES REGARDING:
Generation Success: AI generation may FAIL, TIMEOUT, or produce INCOMPLETE results
Generation Completion: AI generation may not complete successfully
Content Quality: Generated content may be of POOR QUALITY, INAPPROPRIATE, or UNUSABLE
Content Accuracy: Generated content may contain ERRORS, INACCURACIES, HALLUCINATIONS, or OUTDATED INFORMATION
Content Appropriateness: Generated content may be OFFENSIVE, BIASED, or INAPPROPRIATE
Content Compliance: Generated content may VIOLATE LAWS, REGULATIONS, or PLATFORM POLICIES
Content Originality: Generated content may be SIMILAR TO EXISTING CONTENT despite deduplication efforts
Content Uniqueness: Generated content may not be unique or original
SEO Performance: SEO optimization does NOT guarantee search engine rankings or performance
Platform Acceptance: Generated content may be REJECTED, REMOVED, or FLAGGED by WordPress, LinkedIn, or Instagram
AI Provider Availability: AI providers (OpenAI, Google, Leonardo) may be UNAVAILABLE or FAIL at any time
YOUR SOLE RESPONSIBILITY:
YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR:
Reviewing, editing, and fact-checking ALL AI-generated content BEFORE use
Ensuring AI-generated content is accurate, appropriate, and compliant
Verifying ALL facts, statistics, and claims in AI-generated content
Ensuring AI-generated content complies with ALL applicable laws and regulations
Ensuring AI-generated content complies with ALL platform policies (WordPress, LinkedIn, Instagram)
Ensuring AI-generated content does not infringe third-party intellectual property rights
Ensuring AI-generated content meets your quality standards
All consequences arising from use of AI-generated content
NO WARRANTIES - COMPLETE DISCLAIMER:
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING:
The accuracy, completeness, quality, or suitability of AI-generated content
The success, completion, or timeliness of AI generation
The compliance of AI-generated content with laws, regulations, or platform policies
The absence of errors, inaccuracies, inappropriate content, or IP infringement
The SEO performance or search engine rankings of generated content
The acceptance or persistence of published content on third-party platforms
NO REFUNDS FOR FAILED GENERATIONS:
Credits consumed for AI generation are NON-REFUNDABLE, regardless of whether:
Generation fails or times out
Generation produces incomplete or unusable results
Generated content is of poor quality
Generated content is rejected by third-party platforms
Generated content violates laws or policies
NO LIABILITY:
WE ARE NOT LIABLE FOR ANY LOSSES, DAMAGES, OR CONSEQUENCES ARISING FROM:
AI generation failures, errors, timeouts, or incomplete results
Poor quality, inappropriate, or non-compliant generated content
Content rejections, removals, or platform bans
SEO performance issues or poor search engine rankings
Any use or inability to use AI-generated content
7.2 Content Review Required
Mandatory Review:
You must review all AI-generated content before publishing
Do not publish AI-generated content without:
Fact-checking all claims and statistics
Verifying all information is current and accurate
Ensuring content is appropriate for your audience
Confirming content complies with platform policies
Editing content to match your brand voice and standards
Platform Policies:
AI-generated content may be flagged or removed by:
WordPress (if it violates WordPress policies)
LinkedIn (if it violates LinkedIn community guidelines)
Instagram (if it violates Instagram community guidelines)
Search engines (if it violates SEO guidelines)
Our Liability:
We are not liable for:
Content that is flagged or removed by third-party platforms
Account suspensions or bans resulting from AI-generated content
Legal consequences arising from AI-generated content
Financial losses resulting from AI-generated content issues
7.3 AI Provider Terms
Third-Party AI Services:
AI-generated content is created using third-party AI services:
OpenAI (GPT models, DALL·E, gpt-image-1, Sora)
Google (Gemini, VEO 3.1)
Leonardo API (image generation)
AI Provider Terms Apply:
These AI providers have their own terms of service
You are subject to AI provider terms when using the Service
AI providers may:
Restrict certain types of content generation
Limit usage or impose rate limits
Change their services or discontinue features
Modify their terms of service
Our Limitations:
We cannot control AI provider actions or policy changes
We are not responsible for AI provider service interruptions
We are not liable for AI provider terms violations
7.4 No Professional Advice
NOT Professional Advice:
The Service and AI-generated content are for informational and creative purposes only.
The Service does NOT provide:
Medical Advice: Diagnosis, treatment, or health recommendations.
Legal Advice: Legal counsel, contract interpretation, or regulatory guidance.
Financial/Investment Advice: Stock tips, trading strategies, or financial planning.
Professional Engineering/Architectural Advice.
User Responsibility:
You must consult with qualified professionals before taking action based on any AI-generated content.
Reliance on any information provided by the Service is solely at your own risk.
We are not liable for any decisions made based on AI-generated content.
8.1 WordPress Integration
Your Responsibility:
You are solely responsible for:
Maintaining valid WordPress site credentials
Ensuring you have permission to publish to your WordPress sites
Ensuring published content complies with WordPress terms of service
Managing WordPress site access and security
Our Role - NO WARRANTIES:
We provide tools to publish content to your WordPress sites
We do NOT control your WordPress sites or their content
We make NO WARRANTIES regarding successful publishing
Publishing may FAIL for any reason, including but not limited to:
Authentication failures
Network issues
WordPress API errors
Plugin or theme conflicts
Server errors
Rate limiting
Third-party service outages
COMPLETE DISCLAIMER - We are NOT responsible for:
WordPress site security or availability
Content violations on your WordPress sites
WordPress account suspensions or bans
Issues with WordPress plugins or themes
PUBLISHING FAILURES of any kind
CONTENT REJECTIONS by WordPress
FORMATTING ERRORS or metadata issues
CONTENT LOSS or corruption during publishing
PUBLISHING DELAYS or timeouts
NO REFUNDS FOR FAILED PUBLISHING:
Credits consumed for publishing attempts are NON-REFUNDABLE, regardless of whether:
Publishing fails or times out
Content is rejected by WordPress
Formatting or metadata errors occur
Publishing is incomplete or partial
NO LIABILITY:
WE ARE NOT LIABLE FOR ANY LOSSES, DAMAGES, OR CONSEQUENCES ARISING FROM:
Publishing failures, errors, or timeouts
Content rejections or removals by WordPress
WordPress account suspensions or bans
Formatting errors or metadata issues
Content loss or corruption during publishing
Any issues with WordPress sites, plugins, or themes
Application Passwords:
You provide WordPress application passwords for API access
We store these passwords securely (encryption recommended)
You are responsible for:
Keeping application passwords secure
Revoking access if credentials are compromised
Managing WordPress user permissions
8.2 LinkedIn Integration
OAuth Authorization:
LinkedIn integration requires OAuth authorization
By connecting your LinkedIn account, you grant us permission to:
Access your LinkedIn profile information
Publish posts to your LinkedIn account
Upload media and documents to LinkedIn
Manage your LinkedIn content through the Service
Your Responsibility:
You are solely responsible for:
Maintaining valid LinkedIn OAuth credentials
Ensuring published content complies with LinkedIn terms of service
Ensuring published content complies with LinkedIn community guidelines
Managing LinkedIn account security
LinkedIn Terms:
You must comply with LinkedIn's Terms of Service
LinkedIn may suspend or ban accounts that violate their policies
We are NOT responsible for LinkedIn account suspensions or bans
Publishing to LinkedIn - NO WARRANTIES:
We make NO WARRANTIES regarding successful publishing to LinkedIn
Publishing may FAIL for any reason, including but not limited to:
OAuth token expiration or invalidation
LinkedIn API errors or rate limiting
Network issues or connectivity problems
Content format violations
Media upload failures
LinkedIn service outages
COMPLETE DISCLAIMER - We are NOT responsible for:
PUBLISHING FAILURES to LinkedIn
CONTENT REJECTIONS by LinkedIn
ACCOUNT SUSPENSIONS OR BANS on LinkedIn
POST REMOVALS or content moderation by LinkedIn
MEDIA UPLOAD FAILURES
CAROUSEL GENERATION FAILURES
DOCUMENT UPLOAD FAILURES
OAuth token issues or authentication failures
NO REFUNDS FOR FAILED PUBLISHING:
Credits consumed for LinkedIn publishing attempts are NON-REFUNDABLE, regardless of whether:
Publishing fails or times out
Content is rejected by LinkedIn
Account is suspended or banned
Media uploads fail
OAuth authentication fails
NO LIABILITY:
WE ARE NOT LIABLE FOR ANY LOSSES, DAMAGES, OR CONSEQUENCES ARISING FROM:
LinkedIn publishing failures, errors, or timeouts
Content rejections, removals, or moderation by LinkedIn
LinkedIn account suspensions or bans
Media or document upload failures
OAuth token issues or authentication failures
Any issues with LinkedIn's platform or services
Web Scraping Disclaimer & Agency:
If you provide LinkedIn profile URLs for brand voice analysis, we may scrape those profiles using automated tools.
Agency Relationship: You expressly appoint us as your agent and authorized representative to access and view these public profiles on your behalf.
LinkedIn profile scraping may violate LinkedIn's Terms of Service.
You use this feature at your own risk.
We are not liable for consequences arising from LinkedIn profile scraping.
8.3 Stripe Payment Processing
Payment Processing:
Payments are processed by Stripe, a third-party payment processor
By using the Service, you agree to Stripe's Terms of Service
Stripe handles all payment data; we do not store credit card information
Stripe's Role:
Stripe is responsible for:
Payment processing and security
PCI compliance
Payment dispute resolution
Refund processing (subject to our refund policy)
8.4 AI Provider Services
OpenAI:
Content generation uses OpenAI services (GPT, DALL·E, gpt-image-1, Sora)
OpenAI's Terms of Service apply to content generation
OpenAI may restrict certain content or usage
Google (Gemini, VEO):
Content generation and analysis use Google services (Gemini, VEO 3.1)
Google's Terms of Service apply
Google may restrict certain content or usage
Leonardo API:
Image generation may use Leonardo API
Leonardo's Terms of Service apply
Leonardo may restrict certain content or usage
COMPLETE DISCLAIMER - Third-Party AI Providers:
WE HAVE NO CONTROL OVER AI PROVIDER SERVICES AND MAKE NO WARRANTIES REGARDING:
Service Availability: AI providers may be UNAVAILABLE at any time
Service Performance: AI providers may be SLOW, ERRATIC, or UNRELIABLE
Service Quality: AI provider outputs may be of POOR QUALITY or INACCURATE
Rate Limiting: AI providers may IMPOSE RATE LIMITS or RESTRICT USAGE
Content Restrictions: AI providers may RESTRICT or REJECT certain content
Service Changes: AI providers may CHANGE or DISCONTINUE services without notice
Terms Changes: AI providers may MODIFY their terms of service
Pricing Changes: AI providers may CHANGE pricing, affecting our costs
COMPLETE EXCLUSION OF LIABILITY:
WE ARE NOT RESPONSIBLE OR LIABLE FOR:
AI provider service interruptions, outages, or unavailability
AI provider rate limiting or usage restrictions
AI provider content rejections or restrictions
AI provider service changes or discontinuations
AI provider terms of service violations
AI provider pricing changes
Any failures, errors, or issues with AI provider services
Any consequences arising from AI provider actions or inactions
YOUR ACKNOWLEDGMENT:
By using the Service, you acknowledge and agree that:
AI provider services are provided by third parties
We have no control over AI provider services
AI provider services may fail, be unavailable, or change at any time
You are subject to all AI provider terms of service
We are not liable for any AI provider issues or failures
8.5 Other Third-Party Services
Cloudinary:
Media storage and delivery use Cloudinary
Cloudinary's Terms of Service apply
Media files are stored on Cloudinary's servers
Resend:
Email delivery uses Resend
Resend's Terms of Service apply
Email data is processed by Resend
Other Services:
We may use other third-party services (SERP API, DataForSEO, AppSignal, DigitalOcean)
These services have their own terms of service
You are subject to these terms when using the Service
9.1 Privacy Policy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.
Key Privacy Points:
We collect personal information, content data, and usage metrics
We share data with third-party service providers (AI providers, payment processors, storage providers)
We implement security measures to protect your data
You have rights regarding your data (access, deletion, portability)
9.2 Data Collection
What We Collect:
Personal information (name, email, username)
Content you create or generate
Website URLs and LinkedIn profile URLs for brand voice analysis
Usage metrics and analytics
Payment and subscription data
How We Use Data:
To provide and improve the Service
To process payments and manage subscriptions
To communicate with you
To analyze usage and improve Service quality
9.3 Data Sharing
Third-Party Sharing:
We share data with service providers (AI providers, payment processors, storage providers)
We share data as required by law or legal process
We do not sell your personal information
Your Control:
You can access, update, or delete your data
You can export your data
You can opt-out of marketing communications
See our Privacy Policy for detailed information about data collection, use, and sharing.
10.1 Service Provided "As-Is"
COMPREHENSIVE WARRANTY DISCLAIMERS:
THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties of accuracy, completeness, or reliability
Warranties of uninterrupted or error-free service
Warranties of security or data protection
Warranties of content quality or performance
Warranties of SEO performance or search engine rankings
Warranties of successful publishing or content acceptance
Warranties of AI generation success or completion
Warranties of data availability or persistence
Warranties of third-party service availability
Warranties of uptime or service availability
Warranties of credit availability or refundability
ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED
WE DISCLAIM ALL SUCH WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
NO ADVICE OR INFORMATION, whether oral or written, obtained from us or through the Service shall create any warranty not expressly stated in these Terms.
Service Availability:
We do NOT guarantee:
Uninterrupted or error-free Service
That the Service will meet your requirements
That the Service will be available at all times
That errors will be corrected
Any specific uptime or availability percentage
That scheduled maintenance will not interrupt service
That emergency repairs will not cause downtime
10.2 COMPREHENSIVE LIMITATION OF LIABILITY
COMPLETE EXCLUSION OF DAMAGES:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF GOODWILL
REPUTATION DAMAGE OR BRAND HARM
LOSS OF CUSTOMERS, CLIENTS, OR BUSINESS RELATIONSHIPS
MARKETING FAILURES OR POOR CAMPAIGN PERFORMANCE
SEO PERFORMANCE ISSUES OR POOR SEARCH ENGINE RANKINGS
DATA LOSS, DATA CORRUPTION, OR DATA UNAVAILABILITY
SERVICE INTERRUPTIONS, DOWNTIME, OR UNAVAILABILITY
AI GENERATION FAILURES, ERRORS, TIMEOUTS, OR INCOMPLETE RESULTS
PUBLISHING FAILURES, CONTENT REJECTIONS, OR PLATFORM BANS
THIRD-PARTY SERVICE FAILURES OR OUTAGES (OpenAI, Google, Leonardo, Stripe, Cloudinary, Resend, DigitalOcean, AppSignal, SERP API, DataForSEO, WordPress, LinkedIn, Instagram)
SECURITY BREACHES OR UNAUTHORIZED ACCESS (even despite reasonable security measures)
INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS
CONTENT QUALITY ISSUES OR POOR PERFORMANCE
CREDIT LOSS OR UNAVAILABILITY
BILLING ERRORS OR SUBSCRIPTION ISSUES (subject to correction)
WEB SCRAPING VIOLATIONS OR CONSEQUENCES
ACCOUNT SUSPENSIONS OR TERMINATIONS
CONTENT REMOVAL OR MODERATION
FEATURE DEPRECATION OR SERVICE CHANGES
ANY OTHER DAMAGES ARISING FROM USE OR INABILITY TO USE THE SERVICE
REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE, WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR WHETHER SUCH DAMAGES RESULT FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
MAXIMUM LIABILITY CAP:
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
THIS LIMITATION OF LIABILITY SHALL APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND SHALL SURVIVE TERMINATION OF THESE TERMS.
EXCLUSIONS (where legally required):
This limitation does NOT apply to:
Death or personal injury caused by our gross negligence or willful misconduct
Fraud or fraudulent misrepresentation
Liability that cannot be excluded by applicable law (to the minimum extent required)
IMPORTANT: In jurisdictions where certain exclusions are not permitted, our liability is limited to the maximum extent allowed by law.
10.3 Indemnification
Your Indemnification:
You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights (intellectual property, privacy, etc.)
Content you create, upload, or publish
Any AI-generated content you choose to publish or use
Your violation of platform policies (WordPress, LinkedIn, Instagram)
Your authorization of web scraping that violates third-party terms
Any misrepresentation or breach of warranty by you
Our Rights:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification
You agree to cooperate with our defense of such claims
You may not settle any claim without our prior written consent
11.1 Termination by You
How to Terminate:
You may cancel your subscription at any time through your account settings
You may delete your account at any time by contacting support
Cancellation takes effect at the end of the current billing period
Account deletion takes effect immediately (subject to data retention policies)
Effect of Termination:
Your access to the Service will be revoked
Your subscription will not renew
Your data will be retained according to our Data Retention Policy (see Privacy Policy)
Published Content: Content already published to third-party platforms (WordPress, LinkedIn) will remain published
We cannot delete content from your WordPress sites or LinkedIn account
You are responsible for managing published content on third-party platforms
We are not responsible for content that remains published after account deletion
Unpublished Content: Unpublished content in your account will be deleted according to our Data Retention Policy
11.2 Termination by Us
We May Terminate:
We may suspend or terminate your account immediately if:
You violate these Terms
You engage in illegal activities
You violate platform policies (WordPress, LinkedIn, Instagram)
You fail to pay subscription fees
Your account is inactive for an extended period
We suspect fraud or abuse
Effect of Termination:
Your access to the Service will be revoked immediately
Your subscription will be cancelled
Your data will be retained according to our Data Retention Policy
We are not obligated to provide refunds for terminated accounts (except as required by law)
11.3 Data Retention After Termination
Retention Period:
We may retain your data for a reasonable period after account termination for:
Legal compliance
Dispute resolution
Service improvement (anonymized data)
Disaster recovery
Data Deletion:
You may request immediate deletion of your data
We will delete your data within 30 days of your request (subject to legal requirements)
Some data may be retained if required by law or for legitimate business purposes
Survival:
Sections that survive termination:
Content Ownership (Section 5)
Limitation of Liability (Section 10)
Indemnification (Section 10.3)
Dispute Resolution (Section 12)
Any obligations that by their nature should survive
12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
12.2 Dispute Resolution Process
Informal Resolution:
Before filing a claim, you agree to contact us to attempt to resolve the dispute informally
We will attempt to resolve disputes within 30 days
Binding Arbitration:
If informal resolution fails, disputes will be resolved through binding arbitration
Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
Arbitration will be conducted in New York, NY, USA
You waive your right to a jury trial
Exceptions:
This arbitration clause does not apply to:
Small claims court actions
Intellectual property disputes
Disputes that cannot be arbitrated by law
Class Action Waiver:
You agree to resolve disputes individually
You waive your right to participate in class actions or class arbitrations
12.3 Statute of Limitations
Any claim against us must be brought within one (1) year of the date the claim arose, or such claim is forever barred.
13.1 Modification Rights
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Email to your registered email address
In-app notification
Posting updated Terms on our website
13.2 Acceptance of Changes
Continued Use:
Your continued use of the Service after notification of changes constitutes acceptance of the updated Terms
If you do not agree to the changes, you must stop using the Service and cancel your account
Material Changes:
For material changes, we may require explicit acceptance
Material changes include:
Changes to pricing or billing
Changes to data collection or sharing
Changes to dispute resolution
Changes that significantly affect your rights
Effective Date:
Changes take effect 30 days after notification (unless otherwise specified)
The "Last Updated" date at the top of these Terms indicates when changes were made
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
14.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
14.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
14.4 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations without your consent.
14.5 Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:
Natural disasters
War, terrorism, or civil unrest
Internet or telecommunications failures
Government actions or regulations
Third-party service failures (AI providers, hosting, payment processors)
Pandemics or public health emergencies
Labor strikes or disputes
Cyberattacks or security breaches (despite reasonable security measures)
Effect of Force Majeure:
We will use reasonable efforts to resume service as soon as possible
We are not obligated to provide refunds for service interruptions due to force majeure
We will notify you of significant service interruptions when possible
14.6 Notices
How We Notify You:
We may notify you by:
Email to your registered email address
In-app notification
Posting on our website
How to Notify Us:
You may notify us by:
Email to: info@yenn.ai
Mail to: 17 Green Lanes, London, United Kingdom, N16 9BS
14.7 Contact Information
For Legal Matters:
Email: info@yenn.ai
Address: 17 Green Lanes, London, United Kingdom, N16 9BS
For Support:
Email: info@yenn.ai
Website: https://yenn.ai
For Privacy Inquiries:
Email: info@yenn.ai
See Privacy Policy for detailed contact information
By using the Service, you acknowledge that:
You have read and understood these Terms
You agree to be bound by these Terms
You are at least 16 years of age (or 13 with parental consent)
You have the legal capacity to enter into these Terms
You will comply with all applicable laws and regulations
If you do not agree to these Terms, you must not use the Service.
Last Updated: January 2025
Effective Date: 14 February 2026
